What protections can I get and how it works?

Everyone who shops on Steelmystraws.com receives the following guarantees for each purchase:

1. Full refund if you don’t receive your order

You will get a full refund if your order does not arrive within 60 days.

How it works:

We have a delivery time of a maximum of 60 days (90 days for deliveries to Russia). If you did not receive your order within the stated delivery time, you will get a full refund.

Full refunds are not available in the following circumstances:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by natural disaster)
  • Other exceptional circumstances outside the control of Steelmystraws.com

 

2. Refund or keep the items if not as described

You can get a full refund if your item is significantly different from our description, or you can choose a partial refund and keep the product. 

How it works:

If your item is not as described, please contact us for a resolution. If you can accept the product and want to keep it, we will have a partial refund. Otherwise, you will get a full refund.

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